General terms and conditions
Version 1.0 of 2026-08-04
Article 1 - Identity and scope
These terms apply to all agreements between you and Datarecuperatie BV, trading under the commercial name SmartRepair.
Registered office: Bargiestraat 15 bus B, 8900 Ieper
Workshop: Maalse Steenweg 137, 8310 Brugge
Enterprise and VAT number: BE 0436.125.559
Email: info@smartrepair.eu
Telephone: +32 50 95 03 03
Website: https://smartrepair.eu
Please note which address you use. Devices are sent or brought to the workshop in Bruges, and telephone contact runs through that location as well. Withdrawals, complaints, formal notices and other formal or registered mail must be addressed to the registered office in Ypres.
These terms apply both to repairs and to the sale of refurbished devices. Where a provision concerns only one of the two, this is stated expressly. Any departure from these terms applies only if we have confirmed it in writing.
If you are a consumer, these terms do not affect your mandatory statutory rights. Any provision conflicting with those rights does not apply, without the remaining provisions losing their validity.
Article 2 - Formation of the agreement
The agreement is formed when you confirm your order and we accept it. You then receive an email confirmation containing a summary of the order, the price and these terms.
We distinguish two situations, because your rights differ depending on the case:
Distance agreement: you place the order through https://smartrepair.eu and send us your device. In that case you have the right of withdrawal described in articles 8 and 9.
Agreement concluded at the workshop: you hand in your device and conclude the agreement on the premises in Bruges. In that case there is no statutory right of withdrawal, because the agreement is neither a distance agreement nor one concluded away from business premises.
The information you provide about your device and the fault forms the basis of our price quotation. If on receipt the device or the fault turns out to differ from what you stated, article 4 applies.
Article 3 - Prices and payment
All prices are stated in euro and include VAT. The price shown when you place the order is the price you pay, subject to a revised quotation under article 4.
For a distance order you pay the full price when placing the order. We begin processing after we receive your device.
Shipping costs are stated separately before you confirm the order.
If the order is not carried out, or if you do not accept a revised quotation, we refund in accordance with article 4. Refunds are made using the same means of payment you used, unless that is technically impossible; in that case we will ask you for an account number.
For business customers, late payment gives rise by operation of law and without notice of default to statutory interest, increased by fixed compensation of ten per cent of the outstanding amount. For consumers, the statutory rules on payment arrears apply, including the prior reminder and the periods they provide for.
Article 4 - Diagnosis and revised quotation
After receipt we examine your device. If it appears that the repair requires a different or higher price than quoted, we send you a revised quotation. We carry out no work above the original price without your agreement.
You then have three options:
1. You accept the revised quotation. The difference is paid or refunded and we carry out the repair.
2. You decline and ask for your device back. We return it unrepaired. The return shipment is at your expense; the amount already paid is refunded for the remainder. We charge nothing for the examination itself, unless a diagnostic fee was stated and accepted beforehand.
3. You give up the device. We then process it in accordance with article 13, after erasing your data. The amount already paid is refunded.
If you do not respond to a revised quotation within thirty days, we send you a reminder. If no response follows, your device is treated as uncollected and article 13 applies.
Article 5 - Performance and time limits
We carry out the repair with the care that may be expected of a skilled repairer.
Any time limits we communicate are indicative and based on usual turnaround times and on the availability of parts. Exceeding them does not in itself give rise to compensation or to termination of the agreement.
If we exceed an expressly agreed time limit, you may serve written notice of default on us allowing a reasonable additional period. If we still fail to perform within that period, you may terminate the agreement at no cost and we refund the amount paid. If we exceed an expressly agreed time limit by more than thirty days for a reason attributable to us, you are in addition entitled to compensation equal to the storage fee under article 13, calculated over the period of delay.
We keep you informed of progress through the status messages and the tracking page linked to your file.
If the repair proves technically impossible or economically unjustifiable, we inform you and article 4 applies.
Article 6 - Parts
We use parts of OEM quality, unless the price quotation expressly states otherwise. On request we will tell you which type of part was fitted.
Parts we replace are kept for four weeks after the repair is carried out. If you ask for them back within that period, we return them together with the device or afterwards at your expense. After that period they are processed through an approved processor.
Parts that may contain personal data, such as storage chips, are not returned without an express request and are otherwise destroyed.
We carry out repairs on a device previously opened or repaired by a third party in so far as this is technically possible. We are not liable for defects arising from that earlier work.
Article 7 - Backup and data loss
You are responsible for backing up the data on your device. We draw your attention to this expressly when you place your order and ask you to confirm it.
We make every effort to preserve your data but cannot guarantee this. On a faulty device, data loss is a real risk that can occur even without any fault on our part.
If work requires the device to be erased or the storage to be replaced, we inform you beforehand. We wait for your agreement before proceeding.
Our liability for loss, corruption or unavailability of data is excluded, except in the case of intent or gross fault on our part or on the part of persons for whom we are responsible. This exclusion does not apply to failure to perform an essential obligation under the agreement.
If you wish us to attempt to recover data, that is a separate assignment with its own price and its own expectation of results.
Article 8 - Right of withdrawal for repairs
If you conclude the agreement at a distance, you have fourteen days to withdraw from it without giving reasons. The period runs from the day after the agreement is concluded.
Because a repair is usually carried out within those fourteen days, we ask you when placing the order to request expressly that we begin immediately. In doing so you acknowledge that you lose your right of withdrawal once the repair has been fully carried out. We confirm that request and that acknowledgement in the confirmation email.
If you withdraw while the work is in progress, you pay for the work already carried out in proportion to what has been supplied at that point, calculated on the basis of the agreed total price. Parts already fitted that cannot be removed without damage are charged.
To withdraw, inform us unambiguously of your decision, by email to info@smartrepair.eu or by letter to the registered office. You may use the model form at the end of these terms, but this is not compulsory.
We refund what is no longer owed within fourteen days of your withdrawal, using the same means of payment you used.
Article 9 - Right of withdrawal for devices sold
If you buy a device at a distance, you have fourteen days to withdraw from the purchase without giving reasons. The period runs from the day after you receive the device.
You notify us of your withdrawal by email to info@smartrepair.eu or by letter to the registered office, and return the device to the workshop within fourteen days of that notification. The direct cost of returning the device is yours.
Return the device complete, with the accessories supplied, and first switch off any activation lock and sign out of your accounts. A locked device cannot be checked, erased or resold; in that case the refund is suspended until the lock is removed.
You may try out the device as you would in a shop. If you go further and this reduces its value, we may deduct that reduction in value.
We refund within fourteen days of receiving the device or proof that it has been sent back, including the standard delivery costs of the original shipment.
Article 10 - Guarantee on repairs
We give a three-month guarantee on a repair carried out, covering both the work performed and the part fitted, running from the day you receive the device back.
If the same fault recurs within that period, we repair it again free of charge. If repair proves impossible, we refund the price of the repair concerned.
This guarantee does not cover: new damage arising after the repair, drop or impact damage, moisture or water damage, damage caused by improper use or by work carried out by a third party, and defects in parts other than those we repaired or fitted.
This guarantee is in addition to your statutory rights and does not affect them. The statutory conformity rules continue to apply in full to parts we sell you as goods.
Report a problem to info@smartrepair.eu, quoting your file number. We will tell you how to send in the device; where a guarantee claim is well founded, shipping costs in both directions are ours.
Article 11 - Guarantee on refurbished devices
We give a twelve-month guarantee on refurbished devices, running from delivery. This is an expressly agreed departure from the two-year period, which is permitted for second-hand goods and which you expressly accept when purchasing.
Batteries. For every refurbished device we state the battery capacity measured at delivery, expressed as a percentage of the original capacity, together with the number of charge cycles and the date of measurement. This value is at least 85 per cent and forms part of the agreed condition of the device.
The following counts as a defect: a battery that at delivery is below the stated value, or that during the guarantee period swells, no longer charges, causes the device to shut down at a charge level above twenty per cent, or loses more than ten percentage points of capacity within three months under normal use.
The following does not count as a defect: the gradual decline in capacity through charge cycles and ageing. This is inherent in lithium-ion batteries and is not a defect within the meaning of the statutory conformity rules.
Capacity is determined on the basis of the values the device itself reports, namely the ratio between the current full charge capacity and the original design capacity. We read those values using our diagnostic software SmartCheck; any tool reading the same values arrives at the same result. Estimates based on observed charging behaviour are not decisive.
If you dispute our measurement, the value in a diagnostic report drawn up by an independent provider within fourteen days of delivery applies. If that report does not confirm the value we stated, its cost is ours.
If a device does not report the necessary values, we state expressly at the point of sale that battery capacity cannot be measured. The minimum value under this article does not apply to those devices; the remainder of the guarantee applies in full.
If the cell was replaced with a new one during refurbishment, we state this and the full guarantee period applies to that cell as well.
Visible signs of use stated at the point of sale and accepted by you do not constitute a defect.
Article 12 - Shipping and passing of risk
If you send us your device, you use the shipping label we provide. Follow the packaging instructions; damage caused by inadequate packaging remains at your expense.
Risk during the shipment to us lies with the carrier under the conditions of the service chosen. We will help you with a damage claim, but we are not the carrier.
For the shipment to you, the risk of loss or damage passes at the moment you or a third party designated by you take physical possession of the device.
Check the shipment on receipt. Report visible transport damage within three working days to info@smartrepair.eu, with a photograph of the packaging and the device. Without that report, a damage claim against the carrier is in practice no longer possible.
We state an insured value when shipping. That value is the replacement value of the device as given with the order; if you state too low a value, compensation in the event of loss is limited accordingly.
Article 13 - Uncollected devices
As soon as your device is ready, we let you know. If you do not collect it or do not respond, we follow the steps below.
After seven, twenty-one and forty-five days we send a reminder by email and, where possible, by text message.
From ninety days we charge a storage fee of 1,00 euro per day, capped at the value of the device. We announce this in the preceding reminder.
At the same time we send you a notice of default by registered mail to the address you provided, allowing thirty days and expressly stating the consequence attached to a failure to respond.
If the device remains uncollected after one hundred and eighty days, we may sell it to cover the outstanding costs and the storage fee, or have it processed if sale is not possible. We erase your data before any sale or processing and record that erasure. Devices that cannot be erased because of an activation lock are not sold but destroyed through an approved processor, with a certificate of data destruction.
If the sale yields more than the outstanding amount, the surplus remains available to you. We notify you of this in writing at the last address you gave us.
For each file we retain the supporting evidence of every step: the messages sent, the proof of receipt of the registered letter, photographs of the device, the erasure log or destruction certificate, and the statement of account.
Article 14 - Liability
We are liable for damage resulting from a failure to perform our obligations, in accordance with the rules of general law.
Our liability is limited to the replacement value of the device as given with the order, increased by the price of the repair. Article 7 applies to data loss.
We are not liable for indirect damage, such as loss of profit, loss of time or the cost of a replacement device.
These limitations do not apply in the case of intent or gross fault on our part or on the part of persons for whom we are responsible, in the case of personal injury, or in the case of failure to perform an essential obligation under the agreement.
We are not liable for the consequences of force majeure. If a situation of force majeure lasts longer than sixty days, either party may terminate the agreement at no cost; amounts already paid for work not carried out are refunded.
Article 15 - Complaints and out-of-court dispute resolution
If you have a complaint, please raise it with us first via info@smartrepair.eu or +32 50 95 03 03, quoting your file number. We acknowledge receipt and reply within fourteen days.
If we cannot resolve the matter together, you may as a consumer turn free of charge to the Consumentenombudsdienst, https://consumentenombudsdienst.be.
If you live in another Member State of the European Union, you may turn to the Europees Consumenten Centrum België, https://www.eccbelgium.be.
These steps do not affect your right to bring the matter before a court.
Article 16 - Applicable law and competent court
This agreement is governed by Belgian law.
If you are a consumer resident in another Member State of the European Union, you retain the protection of the mandatory provisions of the law of your place of residence.
Disputes with consumers are brought before the court designated by law. We designate no other court.
For disputes with business customers, Ondernemingsrechtbank Gent, afdeling Ieper has jurisdiction.
Article 17 - Language versions
These terms are available in Dutch, French, English and German. All versions are authentic.
Where language versions differ, the reading most favourable to the consumer prevails as against that consumer.
Article 18 - Amendments and version control
These terms carry a version number and a date. The version applicable to your agreement is the one in force when you placed the order; we record that version in your file, together with the text of the declarations you accepted.
We may amend these terms for future agreements. An amendment has no effect on agreements already concluded.
On request we will send you the version applicable to your file.
Annex - Model withdrawal form
Complete and return this form only if you wish to withdraw from the agreement. Its use is not compulsory.
To Datarecuperatie BV, Bargiestraat 15 bus B, 8900 Ieper, info@smartrepair.eu
I hereby give notice that I withdraw from my agreement for the sale of the following goods or the supply of the following service:
Ordered on / received on:
File number:
Name:
Address:
Signature (only if this form is notified on paper):
Date: